Supporting Agencies

Details of supporting agencies in Warwickshire

Refuge – Warwickshire’s Domestic Abuse Service

Refuge is a county-wide service that provides support to women, men and children experiencing domestic violence in Warwickshire.

Who can access its services?

  • Women and men experiencing domestic violence in Warwickshire (Nuneaton and Bedworth; North Warwickshire; Rugby; Warwick District; Stratford Upon Avon)
  • Everyone – clients who are black or from minority ethnic backgrounds, lesbian, gay, bisexual, transgender, queer, questioning, or intersex

What is Refuge?

Refuge is the country’s largest provider of specialist support for women, men and children experiencing domestic violence. Its services change lives and save lives.

Refuge opened the world’s first safe house for abused women and children, in west London, in 1971.

Its national network of services now supports nearly 5,000 women, men and children on any given day.

If you are being abused, Refuge’s expert staff can provide confidential, non-judgmental support. It can help you rebuild your life free from fear.

If you’re in Warwickshire, please call Refuge’s Warwickshire Domestic Violence Service Helpline on 0800 408 1552 (Monday to Friday, 8:30am – 8:30pm; Saturday 10am – 4pm).

A voicemail service operates on this number. If you leave a message, please do leave a number and a time when it is safe to call back.

Email with any queries or questions. In an emergency, always call 999.

Rape or Sexual Abuse Support (RoSA)

RoSA is a group of volunteers of all ages and backgrounds who have all received thorough specialist training and are independent from the police and social services.

RoSA provides a free and confidential service for all survivors of rape and sexual abuse, whether it is recent, past or ongoing.

It also works to raise awareness about the impact of rape and childhood sexual abuse on the individual and on society.

All RoSA support workers use the British Association of Counselling Framework for Ethical Practice in their work. RoSA’s work is supervised by experienced and sensitive clinical supervisors.

RoSA provides support for all survivors of rape or childhood sexual abuse.

Address: PO Box 151, Rugby, CV21 3WR
Telephone: 01788 551151 (helpline)

Domestic Abuse Counselling Service (DACS)

Counselling provided by trained DACS volunteers will support victims of abuse to free themselves from violence.

Based in Nuneaton since March 2006, but also operating from offices in Rugby, Stratford-upon-Avon and Royal Leamington Spa, DACS provides initial therapy courses that run for 12 weeks but often last longer to support victims to rebuild their lives.

Who can call the Domestic Abuse Counselling Service?

Women who have experienced past or present domestic abuse, who have witnessed abuse as a child and find the experience has impacted on their adult intimate relationships, male victims of domestic abuse, same-sex relationship couples, and professionals supporting women and children experiencing past or present domestic abuse can all contact DACS.

Details of all DACS services and programmes can be found on its website.

For professional referrals, please email: (DACS Chief Officer) (Victim Service Manager)

“DACS is committed to the protection of women and children by providing therapy for victims and perpetrators of abuse to enable them to make the changes they need to make in their life.

“Leaving an abusive relationship brings its own complications of sole parenting and child contact issues, to name just a few.

“DACS therapy helps towards building the ’emotional muscle’ needed to maintain the changes the victim has made in their life to provide them and their children with a safer future, and also the self-awareness for perpetrators of abuse to acknowledge the impact their behaviour has had on their children with the aim of building safer relationships.”

Kate Farmer, Service Manager, DACS

Warwickshire Police

Warwickshire Police’s priorities are:

  • Putting victims and survivors first
  • Protecting people from harm
  • Preventing and reducing crime
  • Ensuring effective and efficient service

Remember to always to call 999 if you or someone else is in immediate danger.

You can also report domestic abuse in the following ways:

  • By calling 101
  • In person at your local police station
  • In person to a police officer

You can find out more about Warwickshire Police on its website.

Victim Support Warwickshire

Victim Support is an independent charity providing emotional and practical help to people who have been affected by all crime in Warwickshire, regardless of whether it has been reported to the police, and no matter how long ago the crime took place.

Its specially trained Independent Victim Advocates and volunteers give people the emotional and practical help they need to recover from the impact of crime.

While emotional support can help deal with the feelings after a crime, Victim Support also offers help with sorting out the practical implications of crime.

It will also give the information required to understand the options and next steps for those affected by crime.

Victim Support in Warwickshire also has a dedicated team of Children and Young People Independent Victim Advocates that work with young people aged between 5 and 17.

These IVAs will talk to them to agree an individual support plan tailored to meet their needs. They support children and young people who experience or witness different crimes, including delivering the CYP Recovery Toolkit to young people affected by historic domestic abuse.

If you’ve been affected by crime, call your local victim care team in Warwickshire on 02476351003.

Lines are open 9am-5pm Monday to Friday. If you need support outside of our open hours, call the 24-hour support line for free on 08 08 16 89 111.

Request support through Victim Support’s website.


On the phone

Call Samaritans for free on 116 123.

By email 

In person

Visit Samaritans face-to-face in your local branch:

Samaritans Stratford Upon Avon

Tyler House
Tyler Street
Stratford upon Avon
CV37 6TY

Samaritans Coventry

57 Moor Street

Samaritans Solihull

Station Approach
B91 1LE

Samaritans Banbury

33 Albert Street
OX16 5DG

Samaritans Birmingham

13 Bow Street
B1 1DW

By letter

You can also contact Samaritans by post. Please make sure you include first line of the address to make sure your letter gets there for free:

PO Box 9090
Stirling FK8 2SA

Warwickshire Community Safety Team

Warwickshire’s Safer Warwickshire Partnership’s aim is to reduce crime and disorder and promote safety in Warwickshire by providing support, advice and leadership to our partners and communities.

The Community Safety Team works closely with a range of partners, including Warwickshire Against Domestic Abuse and the Drugs & Alcohol Action Team.

More information can be found on the Safe In Warwickshire website.

Warwickshire Safeguarding Boards

Warwickshire’s Safeguarding Boards ensure safeguarding measures are met and that vulnerable adults and children across Warwickshire are protected from harm and abuse.

Established by Warwickshire County Council, it is separated into two boards, Warwickshire Safeguarding Adults Board and Warwickshire Safeguarding Children’s Board.

Its website has important information regarding current safeguarding issues, abuse and how to recognise the signs, and where to report any concerns you may have.