Coronavirus Information & Support

Support is out there for anyone affected by abuse during the coronavirus lockdown.

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Domestic abuse is happening right NOW across the UK during the current COVID-19 outbreak.

If you are suffering abuse:

Remember you are not alone.  Domestic abuse is never ok and you do not need to suffer in silence.  Help is at hand and support services continue to be available across Warwickshire during the COVID-19 pandemic.

We know that for some people, the rules around social distancing and remaining at home can mean that they are at greater risk of suffering abuse, especially if this means they spend an extended period of time with the perpetrator of the abuse.

However, the rules around social distancing do not prevent someone from leaving home to seek help if they are suffering abuse.  Refuges remain open and the police will provide support to all individuals who are being abused – physically, emotionally, or otherwise. You can contact Refuge by calling 0800 408 1552, or emailing dvsw@refuge.org.uk 

If you are in immediate danger:

Always call 999 in an emergency; if you are unable to speak on the phone, there are systems in place to connect you to the right service:

  • If you are calling from a mobile phone, you can use the ‘Silent Solution’ system. Press 55 and the operator will transfer the call to the relevant police force as an emergency. The police call handler will then ask you a series of simple yes/no questions. If you’re still not able to speak, listen to the instructions you are given so the handler can assess your call and send help. Please note that calling from a mobile does not allow the police to track your location.
  • If you are calling from a landline, pressing ‘55’ will not work. If you can’t speak you should stay on the line and the operator will connect you to a police call handler. If you need to put the phone down, the line will stay open for 45 seconds. If you pick it up again during this time and the operator is concerned for your safety, they will put you through to a police call handler. Calling 999 from a landline means the police may be able to retrieve information on your location to send help.

For further information about advice and tips for abuse victims please go to www.refuge.org.uk or call 0800 408 1552.

Remember in an emergency please call 999.

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